We already know about London Midland’s plans to enhance its profits through the closure or reduced opening hours of ticket offices across its network.
They are now joined by Chiltern Railways, East Coast, East Midlands Trains, Northern Rail, Southeastern and South West Trains who have also applied for permission from the Department for Transport to reduce their ticket office services to passengers.
Passengers will no doubt be outraged. We know that ticket offices are valued by passengers both for the information and service they provide but also the safety and security that a staffed facility provides at many smaller stations.
This, of course, is just the tip of the iceberg. Train Operating Companies have been asked by the government to identify how they will implement the cost cutting recommendations of the McNulty Review, which calls for the closure or reduced hours of over half of all ticket offices in the country.
Action for Rail will work with passengers and others to ensure that the Train Operating Companies and the government get the message that staffed, accessible and open ticket offices are what their passengers want.