According to a survey published by Which? today, one in three commuter trains are delayed, and 7% of the 7,000 respondents were delayed by 30 minutes or more.
Arriva Trains Wales came out worst with 31% of passengers being delayed. This was despite receiving around £331m in net subsidies from the taxpayer in 2013/14, while paying out £16m in shareholder dividends – money which could and should have been invested to improve our services. Other train companies which had the most delays were First Great Western with 30% of passengers delayed; Southern with 27% of passengers delayed; and Southeastern with 24% delayed. Virgin Trains did not fare much better with 22% of passengers delayed. These five train companies alone received around £1.2bn in net subsidies in 2013/14 and paid out £54m in dividends.